The Booking Terms and Conditions for this rental are provided by East Coast Car Rentals. For the latest version of the Terms and Conditions please click here.
1. Payment
Payment is made on collection of the rental vehicle. Your payment will be processed in our local currency, Australian dollars. We do not accept any other forms of currency. We accept debit and credit cards as the only form of payment – we do not accept cash.
We accept Visa, MasterCard debit and credit cards, as well as American Express. The use of American Express will incur a 2.2% surcharge. Visa and Master Card debit and credit cards do not incur a surcharge. International credit cards may also attract an International Transaction Fee from your financial institution.
1.1 Prepaid and Third-party Bookings
In the event you have purchased and prepaid your rental on our website, or made a purchase through a travel agent or third-party website, you will need to provide proof of payment on collection of your vehicle.
Please note, it is important that the individual cardholder who originally made the booking is present for verification purposes at the time of collection of the vehicle. The cardholder is considered the primary driver a the time of booking and will need to provide the debit or credit card originally used when making the purchase. Once the debit or credit card has been verified, it is possible to finalise the booking and purchase additional options using another valid debit or credit card in the cardholder’s name.
2. Holding Deposit
As part of your rental purchase and at the time of collection of your vehicle, we will require a Holding Deposit to process your rental. A pre-authorisation will be be made on your debit or credit card with the funds being held by your financial institution. This amount can range from $0.00 to $1000.00 depending on the level of cover you choose. Upon safe return of the vehicle, East Coast Car Rentals will cancel the pre-authorisation. Please not the release of these funds is the responsibility of your financial institution and times can vary.
3. Cancellation and Refunds
3.1 ‘Pay Now’
When booking directly with East Coast Car Rentals and choosing the Pay Now option, you also accept the cancellation and refund terms of the booking and the following associated fees:
- Cancelling the booking 14 or more days prior to the collection of the vehicle will result in a full refund of the purchase price and any credit card surcharges
- When cancelling less than 14 days prior to the collection date, the cancellation fee will be equal to the sum of three (3) days as per the rental fee of the booking, and, if the notice provided is less than (3) days, the full rental purchase price will be retained by East Coast Car Rentals
- No refund will be provided on any portion of the purchase price if the Customer fails to pick up the vehicle at the day and time of collection
- No refund will be provided for ‘early returns’ or ‘unused days’ when returning the vehicle earlier than the booked dates and times. Any unused portion of the Optional Extras purchased at the time of collection will be refunded to the Customer
- Amendments to the booking can only be made by phoning our Call Centre on 1800 327 826 or +61 (0)7 5555 8900. Amendment fees do not apply when making changes to the booking
3.2 ‘Pay Later’
No cancellation or refund fees apply when booking directly with East Coast Car Rentals with the Pay Later option.
4. Liability Coverage
We recommend the following options to reduce your financial risk in the event of damage to the rental vehicle:
4.1 Premium Loss Damage Waiver [PLDW]
Our Premium Loss Damage Waiver reduces your risk down to ZERO in the even to damage caused to your vehicle. Please note, this product is unavailable for our 12-seater passenger vans. Our Rental Agreement Terms and Conditions still apply.
4.2 Loss Damage Waiver [LDW]
Our Loss Damage Waiver reduces your risk to a maximum excess of $500.00 depending on your chosen class of vehicle. Please note, the 12-seater passenger van is reduced to a maximum excess of $1000.00 the LDW.
For guaranteed peace of mind, we recommend you select on of the two options above (PLDW or LDW) at the time of your booking or at our retail branch on collection of your vehicle.
4.3 Windscreen and Tyre Protection
Purchasing this cover will protect you from financial risk in the event there is damage to the windscreen and tyres of your vehicle. Please note the following definitions and conditions apply to this coverage:
- The term ‘windscreen’ refers to the front windscreen. The windscreen at the rear of the vehicle is not included
- Damage covered by this protection only includes chips, cracks or star breaks in the windscreen
- The term ‘tyre’ refers to any one of the four tyres on the vehicle at any given time. Tyre damage only includes punctures, cuts and abrasions that have occurred due to normal driving conditions
This option can be selected at the time of your booking or at the retail counter on collection of your vehicle.
4.4 Premium Roadside Assistance
Our Premium Roadside Assistance package protects you in the event something unexpected happens. While our standard breakdown service covers you for mechanical failure, this option will protect you when you just need a helping hand to get you on your way. We cover you for:
a. Tyre changing – help to fit the spare tyre of your rental vehicle
b. Lockout service – roadside assistance will attend to open your rental vehicle
c. Emergency fuel – if you run out of fuel up to 15 litres will be delivered at no extra charge
d. Flat battery – in the event you have left your lights on and the battery is flat, roadside assistance will jump start your vehicle
We’re here to help you 24/7. Select Premium Roadside Assistance at the time of your booking or at the retail counter on collection of your vehicle.
5. Driver Requirements
1.1 Prepaid and Third-party Bookings
In the event you have purchased and prepaid your rental on our website, or made a purchase through a travel agent or third-party website, you will need to provide proof of payment on collection of your vehicle.
Please note, it is important that the individual cardholder who originally made the booking is present for verification purposes at the time of collection of the vehicle. The cardholder is considered the primary driver a the time of booking and will need to provide the debit or credit card originally used when making the purchase. Once the debit or credit card has been verified, it is possible to finalise the booking and purchase additional options using another valid debit or credit card in the cardholder’s name.