FAQ

  • Q: Can I rent a vehicle one-way?

    Yes – search now for one-way rates or contact one of our locations if you need assistance.

  • Q: Does Atlas vehicle’s come with 24hr Roadside assistance?

    Yes, all Atlas vehicles come with 24hr Roadside assistance.

    Roadside Assistance:

    Kia: 131 542
    Nissan: 1800 035 035
    Holden 1800 817 100
    Renault 1800 009 008
    Toyota: 1800 176 837
    Hyundai: 1800186 306
    Hino: 1800 694 466
    Volkswagen (VW): 1800 637 181

    For further Roadside assistance, please call PJM FLEET CARE, Advise you have a PJM fleet vehicle provided from Atlas and quote the below membership number:
    PJM FLEET CARE: +61 3 8832-7970
    Membership No. 4164978

  • Q: How old to I have to be to rent?

    We rent cars to drivers aged 21 and over.

  • Q: What happens if I receive a fine during my hire?

    All drivers are responsible for any fines received. When ATLAS receives a fine, a statutory declaration is completed whereby you will be nominated as the driver of the vehicle and signed by the relevant authority. An administration fee will be charged for this service and the funds debited from your supplied credit card.

  • Q: What is a pre-authorisation?

    A pre-authorisation is a ‘hold’ on your credit card that is used as a form of protection whilst you are renting a vehicle. Please note that your bank will hold the pre-authorisation amount and not ATLAS Car & Truck Rental.  In many cases, a pre-authorisation is released by your bank within 7-10 business days for national banks and up to 21 days for international banks.

  • Q: Where are you located?

    We have locations throughout the Eastern part of Australia. You can view them all here.