FAQ

  • Q: Can I rent a vehicle one-way?

    Yes – search now for one-way rates or contact one of our locations if you need assistance.

  • Q: Does Atlas charge a Security Bond?

    All Rentals require a Security deposit/bond. Atlas does not accept CASH as a security deposit/bond for your rental Vehicle, only Credit Cards – MasterCard & Visa or Visa Debit Cards & MasterCard Debit Cards. The name on the credit card must match the name on the hirer’s drivers licence. (Prepaid credit cards are not accepted) The required bond amounts are: Visa / Mastercard Credit Cards $350 OR Visa / Mastercard Debit Cards $1000 – The Security Deposit is charged to the card and is refunded up to 10 business after the return of the vehicle if all outstanding amounts have been settled (*Subject to the Terms and Conditions).

  • Q: Does Atlas vehicle’s come with 24hr Roadside assistance?

    Yes, all Atlas vehicles come with 24hr Roadside assistance.

    Call us on 1800 808 122, listen out for the prompt “ Roadside Assistance” – you will need to quote Membership No. 4164978. If you have any issues accessing Roadside assistance via the 1800 number please call +61 3 8832 7970.

  • Q: How old to I have to be to rent?

    We rent cars to drivers aged 21 and over.

  • Q: What happens if I receive a fine during my hire?

    All drivers are responsible for any fines received. When ATLAS receives a fine, a statutory declaration is completed whereby you will be nominated as the driver of the vehicle and signed by the relevant authority. An administration fee will be charged for this service and the funds debited from your supplied credit card.

  • Q: Where are you located?

    We have locations throughout the Eastern part of Australia. You can view them all here.